The flow of purchase is easily completed in the following five steps:
1. Put the product in the cart 2. Specify the delivery date and time on the cart page 3. Payment 4. Shipping 5. Arrival
If you have any questions for each step, please feel free to contact us.
Q: How much is the delivery fee?
A: It is 500 yen (excluding tax) nationwide. If you purchase a total of 20,000 yen or more, it will be free shipping. In the case of some remote islands, an additional charge may be incurred.
Q: What is the delivery method used?
A: I mainly use Japan Post. Depending on the size of the luggage, other delivery companies may be used.
Q: Can I cancel, return or exchange orders?
1. About cancellation As a general rule, we cannot accept cancellations due to customer convenience after the order is completed. * Size and color exchange will be accepted.
2. In the case of defective products Please contact us within 7 days after the product arrives. We will respond immediately.
3. Response to return / exchange a. If you have your desired size and color: We will support you for return and exchange. b. If you do not have the desired size and color stock: Please note that we cannot respond to returned or exchanged.
In principle, it will be the above response, but we will take the optimal proposal and how to respond according to the customer. If you have any questions, please contact us.
Q: Is the stock status certain?
Products are also sold at stores.
Therefore, when ordered on the website, it may be sold out due to misplacement.
In the unlikely event that your ordered product is sold out, we will respond to the full refund immediately.
Q: When will the product arrive?
A: Usually, we will ship within 1-3 business days after confirming your order. It depends on the delivery destination, but it will be delivered in about 2-5 days after shipping.
Q: Can I specify the delivery date and time and time?
A: Yes, possible. Please select the desired date and time on the cart page.